This is a bit off my regular topics, but I just wanted to thank Toshiba publicly for the amazingly fast repair they performed on my daughters laptop.
My daughters CD/DVD driver was skipping on her laptop. Thinking back to my previous experience with warranty repairs to anything electronic, I told her to kiss her laptop good bye for a few months. So I reluctantly phoned the Toshiba service centre on Wednesday, and the call centre told me to hit their warranty repairs web site. About 20 minutes after I filled in the form a guy phoned me and said their would be a courier arriving shortly. They even had a PDF address label that I just downloaded and printed. Fortunately I had the original packing so it was easy to get it ready. Sure enough, a few hours later a courier turned up and off it went. I waved it a teary fair well, wondering if I would ever see it again! The repair depot was in Perth, about 3000km away.
A day later I get an email that says the repair is complete! WTF?
At 9am Friday morning the laptop is back, about 40 hours after it left my house, despite a round trip of 6000 km. And the repair was completed and it worked fine. I must admit I was amazed at this sort of service.
Well done Toshiba!
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